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Privacy Policy

Online Privacy Statement

Mafraq Hotel & Resort Abu dhabi is aware that you may wish to be informed about how your personally identifying data and information, such as name, address, telephone/fax numbers or e-mail address etc (“Data”) that you may provide to us, are treated.

Accordingly, we have developed this Privacy Policy to explain our use of your Data as well as all our reasonable precautions to keep your Data confidential and secure. By using our services, you are consenting to the Data collection and use practices described in this Policy, as modified from time to time by us. We reserve the right to modify our Policy and invite you to consult this Policy from time to time in order to familiarise yourself with any changes, We will post any new Policy on our websites. The terms of this Policy are without prejudice to any contractual terms you may enter into with us, which shall prevail over the terms of this Policy.

PLEDGE ON PRIVACY

Mafraq Hotel does not collect and process Data except when voluntarily provided by you. We ensure compliance by our staff with strict standards of security and confidentiality and in processing your Data we pledge to fully comply with internationally recognized standards of privacy protection.

INTENDED USE OF DATA

Mafraq Hotel collects and processes Data only for specific and limited purposes which we inform you about when you wish to use certain services. For example, we may collect and use Data to provide you with our products or services, to bill you for products or services you request, to verify your credit, to market products and services we believe might be of interest to you, to process your job application, to receive news releases, or to communicate with you. In addition, we may use your Data to evaluate the effectiveness of and improve our services to our visitors and customers, for our own internal statistics to evaluate customer interests as well as purchasing and other trends among customers and to better determine product development and marketing strategies. By submitting your Data, you expressly consent to such use. Mafraq Hotel keeps your Data only for as long as is reasonably needed for such purposes and in accordance with any applicable legal or ethical reporting or document retention requirements.

SECURITY / CONFIDENTIALITY

We undertake to take all reasonable steps in order not to allow your Data to be seen by third parties other than those who act for or on behalf of Mafraq Hotel and have agreed to treat your Data confidential and secure. Access to Data is restricted to those of our employees on a need to know basis and who have been trained to observe strict standards of confidentiality in handling your Data. To ensure the security and confidentiality of Data that Mafraq Hotel collects online, we use data networks protected, inter alia, by industry standard firewalls and password protection to the highest of accepted industry standards. Although we have tried to create secure, reliable and trustworthy websites for our visitors, please be aware that we cannot be responsible or liable for the security of your Data whilst in transit via a non-secure Internet connection to us.

SPAMMING

Mafraq Hotel does not conduct “spamming”. Spamming is defined as sending unsolicited e-mails, usually of commercial nature, in large numbers and repeatedly to individuals with whom the sender has had no previous contact or who have declined to receive such communications. On the contrary, where we believe that one of our products is of importance to you, we inform you by e-mail whilst giving you the choice of opting out of such service.

DATA AND CHILDREN

To respect the privacy of children and to comply with the laws designed to protect children, children under the age of 18 should not provide any Data. Mafraq Hotel will not knowingly collect, use, or disclose Data from a minor under the age of 18, without obtaining prior consent from a person with parental responsibility (parent, guardian). Our websites are general audience sites that are not designed nor intended to collect Data from children under the age of 18. We ask that parents supervise their children while online.

CONTACT US

Should you have any queries or complaints about our compliance with this Policy, or if you wish to make any recommendations or comments to improve the quality of our Policy, please contact Mafraq Hotel at the addresses show on our website. We can assure you that we do our best efforts to constantly improve the protection and security of the Data you provide to us.